Frequently Asked Questions
Everything you need to know about Childmindi. Can't find what you're looking for? Contact our support team—we're happy to help!
Common Questions
How does the system ensure my data is secure?
We prioritize your privacy by using industry-standard security protocols, including end-to-end encryption for data both at rest and in transit. Our platform is built with privacy-first practices, providing organized record-keeping tools that help you maintain comprehensive and secure documentation.
Can I view the system from a parent's perspective?
Yes. You can experience the system exactly as a parent would by logging in with a parent account or by using a "test child" profile. We highly recommend exploring this view so you can confidently assist parents with any questions they may have.
Is there a free trial available before I subscribe?
Yes! We offer a fully-featured 33 days free trial so you can explore the platform. There is no credit card required to start. Simply visit trial.childmindi.com and sign up with your email for instant access.
Can multiple staff members and parents use the system at the same time?
Yes. The system supports unlimited concurrent users, allowing any number of staff members and parents to be logged in and active at the same time without performance issues.
What are the recommended device specifications for the system?
Our app supports iOS 10+ (iPhone and iPad) and Android 7.0+ (phones and tablets). An active internet connection is required for all devices.
Still Have Questions?
Can't find what you're looking for? Our support team is here to help. Send us a message and we'll get back to you within 24 hours.